In Part 1 of our interview with Kent Bugg, we learned about his background and some responsibilities of his role as Assistant Manager at Sky Inc (Nashville, TN). Here, we get to dive a little deeper into his methods and gain some insight into the relationships he fosters with his team. Nearing the end of our management raining program, he has grown personally and professionally in leaps and bounds — and his hands-on approach to leadership is one that we can all learn from.
Leading others successfully is one of the most valuable attributes in business, and is a skill we work to develop in all of our employees. Kent is known at Sky Inc for his personable, relationship-building style of management, which he describes below:
“My people will tell you that I’m an easy going, laid-back, not ‘in your face’ type person. I spend a lot of time with my team outside of work and we have gotten to know each other very well. I genuinely enjoy them as people and vice versa so there is a mutual respect between us when we are in work mode. As a result of this, they know that my criticism is never meant to be insulting or hurtful. They know that I am only trying to help them learn and improve, which is absolutely true.”
Our bond goes beyond work here at Sky Inc. Kent isn’t the type of manager who you only hear from during the work day—he spends a lot of time with his team.
“I’m always with my team. Tonight, for instance, everyone is coming over to my house to grill out and eat. It’s something we try to do every Tuesday. We spend a lot of time with each other at work, during weeknights, and on the weekends. It’s a rare bond but I cherish it highly and it helps us perform better as team.”
These relationships make it a lot easier for Kent to meet with his people one-on-one, establish weekly goals, and give feedback. So how does this hands-on leader make sure that his team is running on all cylinders? “We make a weekly plan of attack because it is necessary for us to know what our goals are every week,” he shared. He sets aside time to help each person based on his or her needs in the given week. “It all comes down to mentality,” he reflected. “If someone walks to have a sales-related discussion I can meet with them in the office. But if they are having a problem with their mindset in the field, I’m going get out there with them and visit with customers.”
There you have it — some awesome insight on leadership from the Sky Inc Assistant Manager! Be sure to check back for Part 3 of our interview with Kent Bugg!